Local IT services
Network Support in New Philadelphia
When your network goes down, work stops. We design, monitor, and maintain business networks across New Philadelphia and Tuscarawas County — flat-rate, local, and answered by people who live here.
Why support matters
Your network is the backbone of every workday
From the front desk to the back office, everything runs through your network — email, file sharing, phones, payment processing, and the tools your team relies on. When switches fail, Wi-Fi drops, or a firewall misbehaves, the cost shows up in lost productivity and frustrated employees. Managed network support keeps your New Philadelphia business connected without surprise hourly bills.
Lost appointments, stalled production, missed bids — the bill shows up in operations, not just a repair invoice.
Waiting until something fails means you’re already behind. Monitoring catches issues before your team feels them.
Unlimited on-site and remote support — local people, not a ticket queue three states away.
What we cover
Network support built for New Philadelphia businesses
Every business network is different. We handle the full stack — from cabling and switches to firewalls, Wi-Fi, and remote access — under one flat monthly plan.
Network design & installation
Structured cabling, switch configuration, and access point placement that fits your building and your team — not a one-size template.
Firewall & security
Managed firewalls, VLAN segmentation, and guest network isolation to keep business traffic safe from threats and guest devices.
Business Wi-Fi
Coverage that reaches every corner of your office or storefront — no dead zones, no fighting between guest and staff networks.
24/7 monitoring
Continuous monitoring of switches, access points, and internet circuits — so we know about problems before your team calls.
Remote & VPN access
Secure remote access for staff working from home or satellite locations — encrypted tunnels that just work, without a call every time.
Multi-location networking
Connecting offices across New Philadelphia and beyond — site-to-site VPN, shared standards, and consistent support at every location.
The reality
What gets in the way
- Consumer-grade routers and access points in a business setting
- Wi-Fi dead zones that force staff to gather near the router
- No documentation on cabling, switch configs, or passwords
- Guest and business traffic sharing the same network
- Internet outages with no fallback and no one watching
How we help
Covered under one flat plan
- Business-grade networking hardware sized for your space
- Managed firewall and Wi-Fi in every office base
- 24/7 monitoring even when your office is closed
- Unlimited on-site & remote support from local people
Why United IT Services
The opposite of a call center.
See your price before you talk to us. Get unlimited on-site and remote help from people who live here — and one clean invoice for everything managed. Your network is monitored around the clock by a team that knows your building, your team, and your goals.
- Local network engineers who know New Philadelphia businesses
- We speak plain English — not MSP jargon or networking acronyms
- Flat-rate pricing that covers monitoring, maintenance, and emergencies
- Same-day response when your network goes down
- Documentation you keep — cabling maps, configs, and passwords
- Hardware recommendations based on your actual needs, not a quota
Questions we hear
Network support FAQ
What’s included in network support?
Design, installation, monitoring, and maintenance of your switches, firewalls, access points, and internet connections — plus unlimited remote and on-site troubleshooting under one flat monthly plan.
Do you support existing network hardware?
In most cases, yes. We’ll audit your current setup, document what’s there, and recommend upgrades only where consumer-grade equipment is putting your business at risk.
How fast can you respond to a network outage?
Same-day response for emergencies. Because we monitor your network continuously, we often know about issues before you do and can start resolving them immediately.
Can you support multiple locations?
Absolutely. Each location is another office base under the same plan — site-to-site VPN, shared standards, and consistent support whether you have one office in New Philadelphia or several across the region.
Same honest pricing
Count your computers. That’s the bill.
Office base + workstations (volume pricing) + servers and devices. Network support is included in every plan — see the number yourself, then lock it in.
$149 office base$55–$42 per workstation$28 shop / kiosk$179 per server
Does not include Microsoft 365, email licenses, internet, domains, or other software subscriptions — billed separately.
Let’s count your computers.
Same-day fixed number for your New Philadelphia office — no pressure, no jargon, just a straight answer from someone local.